FAQ

1. What is Decorzy?

Decorzy is your go-to online home décor store for unique, stylish, and affordable pieces that bring warmth and personality to your space. From wall art to lighting, rugs, and more — we help you turn your house into a home you love.

2. Where are your products made?

We source our products from trusted suppliers and artisans around the world. Every item is carefully selected to ensure high quality, durability, and style.

3. How long does delivery take?

Delivery times depend on your location and the item ordered. Typically:

Local orders (within [your country]): 3–7 business days
International orders: 7–14 business days

You’ll receive a tracking number once your order ships.

4. Do you offer free shipping?

Yes! We offer free shipping on all orders above [insert amount, e.g. $75]. Standard shipping fees apply for smaller orders.

5. Can I return or exchange an item?

Of course! If you’re not completely satisfied, you can return or exchange your order within 14 days of delivery.
Items must be unused and in their original packaging. Please contact our support team before returning any item.

6. What if my item arrives damaged or defective?

We’re so sorry if that happens! Please reach out to us within 48 hours of receiving your order with photos of the damage, and we’ll replace or refund the item immediately.

7. How can I track my order?

Once your order is shipped, we’ll email you a tracking link so you can monitor your delivery in real time.

8. Do you offer custom or personalized décor items?

Yes! We love helping our customers create something truly special. Contact us for custom wall art, prints, or home accessories tailored to your space.